At Butterfly Arts & Co we want you to love your purchase! If something’s not right, here’s what you need to know:
Returns
⦁ You may return you unused, or non-customised item(s) within 14 days of delivery.
⦁ To initiate a return, please contact us at [returns@butterflyarts.co.uk] with your order number and reason for return.
⦁ All items must be returned in their original condition and packaging.
⦁ The buyer is responsible for return shipping unless the item is faulty.
Non-Refundable Items
⦁ Customised or personalised items are non-refundable.
⦁ Any item(s) that are sold as a sales items unless faulty are not refundable.
Refunds
⦁ Once the company has received and inspect your returned item(s), you will be sent a confirmation email.
⦁ If approved, a refund will be processed and sent to your original payment method within 5-10 working days.
Damaged or Incorrect Item(s)
⦁ If the item(s) you receive from Butterfly Arts & Co arrives damaged or you receive the wrong product(s) please contact us within 7 days of receipt. You should attach any forms of evidence such as photos and your order details including reference number(s).